At Dkera Health, we are committed to delivering high-quality nutritional products that support your wellness journey. Due to the nature of our products, we follow a strict return and refund policy to ensure safety, hygiene, and product integrity.
1. Returns
We only accept returns under the following conditions:
The product is damaged, defective, or incorrectly delivered
The return request is raised within 48 hours of delivery
The product is unused, unopened, and in its original packaging
To initiate a return, please contact us at: 📧 dkeraorigin@gmail.com Include your order ID, photos of the product, and a brief description of the issue.
2. Non-Returnable Items
Due to hygiene and safety reasons, the following items cannot be returned:
Opened or used products
Consumable goods (protein powders, refreshers, supplements) once opened
Products purchased under discounts or special offers
3. Refunds
Once your return is approved and inspected:
Refunds will be processed within 5–7 business days
The amount will be credited to your original payment method
In case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI.
4. Replacement Policy
If you receive a damaged or incorrect product:
We offer a free replacement at no extra cost
Replacement will be shipped after verification of the issue
5. Order Cancellation
Orders can be cancelled before dispatch only
Once shipped, cancellation requests will not be accepted
6. Shipping Charges
No return shipping charges for damaged or incorrect items
For other approved cases, shipping costs may be deducted from the refund
7. Contact Us
For any queries related to returns or refunds, feel free to reach out:
